This policy explains how inquiry information may be used when visitors contact Simon Pearce about handcrafted gifts, registry support, collection selection, or program planning. The site collects only the details needed to answer the request, such as name, email address, company, interest area, and project notes submitted through a form.
Contact details are used to respond to questions, prepare collection guidance, clarify program timing, and follow up on requested support. Project notes may include occasion type, recipient count, category preferences, and presentation requirements. This information helps shape recommendations without requiring the visitor to repeat context in later messages.
Inquiry information should be handled with reasonable care and used for the purpose implied by the communication. Sensitive payment data should not be submitted through general inquiry forms. If a conversation moves toward an order, required transactional details should be confirmed through the appropriate ordering process rather than through open text notes.
The website may use basic technical tools to understand page performance and visitor navigation. Such tools can help improve product organization, form clarity, and content relevance. They should not replace the visitor's direct instructions about gift context, timing, or communication preferences.
Visitors may request that communication preferences be updated or that unnecessary inquiry details be removed from active follow-up records when practical. For the most accurate response, include the email address used in the original inquiry and a concise description of the request.